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knest97
Participant
June 21, 2019
Answered

I accidentally cancelled my plan and was charged

I accidentally cancelled my student plan and was charged. I did not intend to cancel the subscription and I use the software often. Is there an ability to reverse this?

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02GEEKCorrect answer
Participating Frequently
June 21, 2019

No You can't. You need to Contact Customer Care in order to purchase a new subscription.

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5 replies

Tana28287650xm9s
Participant
February 10, 2023

Aloha...I'm really surpised. If you were like a whole bunch of us, they would say you're still on the plan and keep billing you. They're worse than cancencelling AOL (if you're old enough to remember them). Mine cancelled 12/07/22. They're still billing me. Good luck.

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kglad
Community Expert
kgladCommunity Expert
Community Expert
February 10, 2023

@Tana28287650xm9s 

 

errors occur.  just contact adobe support and explain their error and they will fix it.

 

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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02GEEKCorrect answer
Participating Frequently
June 21, 2019

No You can't. You need to Contact Customer Care in order to purchase a new subscription.

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John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
June 21, 2019

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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