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Participant
March 14, 2020
Question

I accidentally cancelled my subscription and would like it to be re-activated

  • March 14, 2020
  • 2 replies
  • 227 views

Hi there,

 

I accidentally cancelled my subscription and have not been able to contact adobe support to get them to re-activate it. I have been looking for phone numbers and cannot find it. I also tried to chat with any assistant but no luck.

 

thanks,

Mariela

    This topic has been closed for replies.

    2 replies

    John T Smith
    Community Expert
    Community Expert
    March 14, 2020

    read https://community.adobe.com/t5/get-started/account-accidentally-cancelled/td-p/10177597?page=1

    or

    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI

    LinSims
    Community Expert
    Community Expert
    March 14, 2020

    This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

     

    You can try the chat support again as long as you have an Adobe ID, and remember to type in Agent to get a real person instead of the AI. You can also try googling "Adobe Customer Service" to find a phone number that is appropriate for your region.