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x1ne
Participant
January 19, 2016
Answered

I already paid Creative Cloud Student and Teacher edition, removed all trials from my computer but still can't download the full version

  • January 19, 2016
  • 1 reply
  • 436 views

I already paid Creative Cloud Student and Teacher edition but could only download the trials to my computer. Now, they're expired, and I want to use the full version I already pay for 2 months. But in my online account, there are still only the trials available. The student account is licensed by Adobe.

I removed the complete CC with the Cloud Cleaner tool but it's still not working. When I log in with another PC, the download of the full version is possible, but I need it on my Laptop for school.

    This topic has been closed for replies.
    Correct answer Rayyann

    Hi Christine,

    Your subscription is active / valid , Make sure you are signed in Creative Cloud Desktop application with correct Email / Adobe Id Kindly refer Sign in and sign out to activate Creative Cloud apps

    You may Also refer Troubleshooting FAQ: What do I do if I have a membership but my app is acting as if I have a trial?

    Hope it helps !!

    Rayyan

    1 reply

    Rayyann
    RayyannCorrect answer
    Inspiring
    January 19, 2016

    Hi Christine,

    Your subscription is active / valid , Make sure you are signed in Creative Cloud Desktop application with correct Email / Adobe Id Kindly refer Sign in and sign out to activate Creative Cloud apps

    You may Also refer Troubleshooting FAQ: What do I do if I have a membership but my app is acting as if I have a trial?

    Hope it helps !!

    Rayyan

      X
      x1neAuthor
      Participant
      January 22, 2016

      Hey Rayyan, yes, thank you very much, the ”Fix Host File option” in the Creative Cloud Cleaner Tool finally did the trick.

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