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I already paid for Creative Cloud Photography, but can't install them. It's only shown Try on the App Menu.

Forum|Forum|11 years ago
May 12, 2015
2 replies
282 views

I have been trying for 5 Hours to make work, but still couldn't get it to install correctly.

I subscribed to the Creative Cloud Photography today. When I try to reinstall Photoshop which I have installed and used it in the past. I still see a Try Button not the Download one. When I install it, it will say that the trail period is already end.

Please Help.

Creative Cloud

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Correct answer Sheena Kaul

Dear Sheena,

It's weird because I use this Email address to login the AppleID and to purchase the subscription.

Hi Watcharapon,

I would advise you to contact the support through call/chat and get the correct Adobe Id figured out for your purchase.

Contact Customer Care

Regards,

Sheena

Participating Frequently

Sign out from Creative cloud and Sign in again and check.

Sign in, Sign out | Creative Cloud desktop app

Still same ?

We need to check Hosts file once.

Legend

Hi watcharapon,

Please refer to the help document below:

Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM

Regards,

Sheena

WatcharaponAuthor

Participant

Dear Sheera,

Thanks for the Link.

I tried that but it didn't work. The is no Deactivate under LightRoom CC 2015's Help Menu.

Is the problem from the fact that I still have Creative Cloud Free Membership Plans in my Plans & Products?

Legend

Hi watcharapon,

Please check your host files and delete any Blocked Adobe entries.

Win: Windows 7 - Edit the Hosts File

MAC: How to Edit the Hosts File on Mac OS X • TekRevue

Regards,

Sheena