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A
ALFRED_AMBROSE
Participant
August 11, 2014
Question

I AM A CREATIVE CLOUD MEMBER FOR SOMETIME BUT NOW WHEN I LOGIN WITH THE CORRECT PASSWORD I STILL GET SIGNED OUT MESSAGE AND THEN WHEN TRIED THE SOLUTION GIVEN BY HELP THAT IS TO DELETE OPM.DB FILE OR SECOND SOLUTION INSTALL A FRESH CREATIVE CLOUD FOR

  • August 11, 2014
  • 1 reply
  • 262 views

I AM A CREATIVE CLOUD MEMBER FOR SOMETIME BUT NOW WHEN I LOGIN WITH THE CORRECT PASSWORD I STILL GET SIGNED OUT MESSAGE AND THEN WHEN TRIED THE SOLUTION GIVEN BY HELP THAT IS TO DELETE OPM.DB FILE OR SECOND SOLUTION INSTALL A FRESH CREATIVE CLOUD FOR DESKTOP APP OR EVEN SOLUTION OF RUN OF IMSLIBREPLACER  IM STIILL NOT ABLE TO LOGIN TO MY CREATIVE CLOUD FOR DEKTOP APP . PLEASE HELP ME AS I NEED TO GET IN AND EXPLORE MORE OF MY DOWNLOADED S/W

I HAVE TRIED ALL POSSIBLE SOLUTION BUT AM AMAZED HOW THIS IS HAPPENING TO ME.

PLEASE PLEASE HELP ME .Creative Cloud Connection

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1 reply

iAnkitkhurana
Adobe Employee
iAnkitkhurana
Adobe Employee
August 11, 2014

Hi Alfred,

I would like to know the exact error message when you sign in, in the meanwhile please try the following steps assuming its Windows, let me know if its a MAC:

1) Go to Start button>> Control panel>> Uninstall a program.

2) Check if you see Browser safeguard there, if yes then uninstall it.

3) Open Internet explorer>> Tools>> Internet options>> Connections>> Lan Settings>> and it should be like this.

-Ankit

A
ALFRED_AMBROSEAuthor
Participant
August 11, 2014

WHEN I SIGN IN WITH THE CORRECT ID AND PASSWORD I AM STILL GETTING THE MESSGAGE " You've  been signed out"  which i have done a number of times. and even checked your way too but am not getting out of this issue . and there are no error number getting displayed so that i can refer that to you as you had asked about the error code. please help and let me know why am getting this and where am wrong,

ALFRED AMBROSE MOBILE +91 88899 22009
iAnkitkhurana
Adobe Employee
iAnkitkhurana
Adobe Employee
August 11, 2014

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