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BriGuyAG
Known Participant
December 12, 2012
Question

I am being prompted to activate on Mac OS

  • December 12, 2012
  • 2 replies
  • 2030 views

I just wanted to reply and say that I just had this same issue pop up on my MacBook Pro (OS X 10.8.2 Mountain Lion) a few minutes ago. Was working on a project, went to edit an image, so I right-clicked an image in InDesign, selected Edit Original, but as Photoshop (which I had used already earlier today just fine) was launching the Adobe Application Manager also launched and asked for me to register my trial version... even though it's a full CS6 Master Collection (non-Creative Cloud) that I registered back in May.

I eventually just logged into my Adobe account, got my serial number (I don't have the box here, so I didn't remember what it was -- thank goodness for that online feature), and re-entered it after clicking "Register this product."

Hopefully it continues to work... like it had been doing for the past 7 months.

    This topic has been closed for replies.

    2 replies

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    FMWerner
    Participant
    January 4, 2013

    And, it is still working?

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    December 12, 2012

    BriGuyAG thank you for your input but the users in this discussion thread are facing issues related to the Windows Management Instrumentation service component of Windows 7.

    K
    klyons44
    Participant
    January 5, 2013

    I am another Mac user that is having the same problem, so it is not limited to WMI in Windows; you have a more fundamental problem that you think. I'm running a full licensed copy of Photoshop CS6 under Snow Leopard. As of a couple of weeks ago I now need to re-enter my serial number every few days to keep running. This is unacceptable. You need to get the licensing management under control. The worst thing is that I bet the software pirates don't have to deal with this. I paid money to buy this software legally, and I don't deserve to be bothered by this constantly.

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    January 5, 2013

    Branched this to a separate topic as it is likely you are facing a different difficulty with similar symptoms.  There have been reports that some users upgrading to Photoshop 13.0.3 are being prompted to activate.  If you remove your current installation of Photoshop are you prompted to activate with the basic installed version?  Does you only experience this difficulty after applying the 13.0.3 update?

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