I am facing an issue, trying to install photoshop , after hitting run as administrator on set up file, I am getting a blank tab. Not able to download anything. Can someone help me to resolve this issue?

Question

ShivangiGupta · Accepted Answer

Hi @ssmourya,We are sorry to hear this.Could you confirm if you are using a managed network like a shared wi-fi(office/college) with firewall enabled? If yes, could you try using a different internet connection like a mobile hotspot and see if it brings any change.Also, please disable any anti-virus while testing this.Let us know the outcome.^Shivangi

kglad · Answer

download the cc desktop app by using the links at the bottom of this page, https://helpx.adobe.com/download-install/apps/download-install-apps/creative-cloud-apps/download-creative-cloud-desktop-app-using-direct-links.html

install the cc desktop app using an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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