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Participating Frequently
June 3, 2013
Question

I am facing difficulties downloading with the Adobe Download Assistant.

  • June 3, 2013
  • 1 reply
  • 3263 views

I'm having the same troubles... can not install Flash Professional.. had no issues installing many others packages a couple weeks ago.

been trying since yesterday to get this installed and just keep getting errors in Adobe Download Manager.

I think you guys are having problems with Akamai ... that's my 2 cents.

why aren't they fixing this?

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Legend
June 3, 2013

Branching this to a separate discussion as you mentioned facing difficulties with the Adobe Dowload Manager/Assistant.    The previous discussion was in relation to the Adobe Application Manager.

Tswalk what specific error messages are you receiving in the Adobe Download Assistant.  Which operating system are you using?

tswalkAuthor
Participating Frequently
June 3, 2013

actually Jeff, it was the Adobe Application Manager.. my mistake.

however, I get the same error as others have been seeing:

"retrying..."

"unable to reach adobe servers. Please check your internet connectiviity, firewall settings, and try again."

sometimes it will get to 1% sometimes it will get to 2% and continues with the error messages.

the pdapp logs show these.. alot:

06/03/13 14:06:36:094 | [WARN] |  | ASU | PDApp | DownloadErrorVo |  |  | 6212 | Error has come from GDE with error type - -45 and error code - 12002

06/03/13 14:06:36:094 | [WARN] |  | ASU | PDApp | DownloadError |  |  | 6212 | Download Error has come with GDE Error type - -45 and error code - 12002

06/03/13 14:06:41:133 | [INFO] |  | ASU | PDApp | DLM.ApplicationFacade |  |  | 6212 | sendNotification = productSessionRetrySimulatedClickSignal, type = null

06/03/13 14:06:41:133 | [INFO] |  | ASU | PDApp | DLM.ApplicationFacade |  |  | 6212 | sendNotification = executeCCMDownloadWorkflowSignal, type = null

06/03/13 14:06:41:133 | [INFO] |  | ASU | PDApp | DLM.ApplicationFacade |  |  | 6212 | sendNotification = executeProdSessWorkflow, type = null

06/03/13 14:06:41:134 | [INFO] |  | ASU | PDApp | DLM.ApplicationFacade |  |  | 6212 | sendNotification = resumeButtonSignal, type = null

06/03/13 14:06:43:259 | [INFO] |  | ASU | PDApp | DLM.ApplicationFacade |  |  | 6212 | sendNotification = handleNativeDataSignal, type = null

06/03/13 14:06:43:259 | [INFO] |  | ASU | PDApp | DLM.ApplicationFacade |  |  | 6212 | sendNotification = commonNativeDataHandleSignal, type = null

06/03/13 14:06:43:259 | [INFO] |  | ASU | PDApp | DLM.ApplicationFacade |  |  | 6212 | sendNotification = handleNativeDataForCCMDownloadWorkflowSignal, type = null

when I watch the program with Process Monitor, the application just sits and spins doing this over and over:

2:08:41.3886353 PM PDapp.exe 1268 TCP Connect mycomputer:1487 -> a23-2-17-155.deploy.akamaitechnologies.com:http SUCCESS Length: 0, mss: 1460, sackopt: 1, tsopt: 0, wsopt: 1, rcvwin: 65700, rcvwinscale: 8, sndwinscale: 7, seqnum: 0, connid: 0

2:08:41.3889664 PM PDapp.exe 1268 TCP Send mycomputer:1487 -> a23-2-17-155.deploy.akamaitechnologies.com:http SUCCESS Length: 255, startime: 9242, endtime: 9242, seqnum: 0, connid: 0

2:08:41.4409076 PM PDapp.exe 1268 TCP Receive mycomputer:1487 -> a23-2-17-155.deploy.akamaitechnologies.com:http SUCCESS Length: 502, seqnum: 0, connid: 0

2:08:41.4682341 PM PDapp.exe 1268 WriteFile E:\Temp\{3F09476F-4AB7-4717-908C-4451D38F39EA}\FlashPro_12_LS16.exe.aamdownload SUCCESS Offset: 31,195,896, Length: 261,384

2:08:41.4683055 PM PDapp.exe 1268 WriteFile E:\Temp\{3F09476F-4AB7-4717-908C-4451D38F39EA}\FlashPro_12_LS16.exe.aamdownload.aamd SUCCESS Offset: 312, Length: 21

2:08:45.7597112 PM PDapp.exe 1268 QueryStandardInformationFile E:\DataCache\PDApp.log SUCCESS AllocationSize: 851,968, EndOfFile: 801,942, NumberOfLinks: 1, DeletePending: False, Directory: False

connects/disconnects from Akamai, getting basically nothing.. then logs it, and rinse and repeat.

Jeffrey_A_Wright
Legend
June 3, 2013

TSWalk it appears you are facing difficulties with the stability of your network connection.  Have you tried using an alternate Internet connection?

If you are on a managed network please refer your I.T. department to Adobe Creative Cloud Service Access Documentation for IT section of http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html.