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bjphoto27
Known Participant
December 10, 2012
Answered

I am getting an error when I try to install my upgrade to Lightroom 4 on my iMac 10.8.2 with a dvd.

  • December 10, 2012
  • 1 reply
  • 443 views

I am getting an error when I try to install my upgrade to Lightroom 4 on my iMac 10.8.2 with a dvd. The error says "The installation failed contact the manufacturer." Which I am trying to do but have been on hold for over an hour. This is ridiculous. Anyone????

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Correct answer John Waller

I never install software from the DVD personally. It's usually outdated and requires upgrading anyway. I just download the latest version online.

Have you tried downloading Lightroom 4.2 from the Adobe website and entering your serial number?

http://www.adobe.com/support/downloads/detail.jsp?ftpID=5487

1 reply

John Waller
Community Expert
John WallerCommunity ExpertCorrect answer
Community Expert
December 10, 2012

I never install software from the DVD personally. It's usually outdated and requires upgrading anyway. I just download the latest version online.

Have you tried downloading Lightroom 4.2 from the Adobe website and entering your serial number?

http://www.adobe.com/support/downloads/detail.jsp?ftpID=5487

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bjphoto27Author
Known Participant
December 10, 2012

Thank you very much. That worked. I spent over two hours on hold with Adobe and never got to speak to anyone. I hope you have a wonderful holiday!!! I never thought to do it this way. I always thought it was just the update not the whole program.

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