I am getting an "Installer failed to initialize" error on a clean installation of CS6 Design and Web Premium when I attempt to load it onto my PC. I am running Windows 7. I have tried several solutions to no avail. Please advise.

Question

This is the error message I received when trying to install my CS6 Design and Web Premium. I tested the installation on another machine using Windows 7 with no problems, so I am inclined to believe the issue is with Windows 7 on my machine. I recently had to do a clean install of the original operating system (Vista) and then reload my upgrade to Windows 7. I tried shutting down all programs, including my Microsoft Security Suite and reinstalling with the same result. I also tried renaming Program Files\Common\Adobe\OOBE to OOBE.bak and reinstalling. I got the same result. I checked the logs for any fatal errors and did not find any. Any suggestions on how to resolve this problem? My system is a 32-bit system running Windows 7 with Service Pack 1 and is up-to-date on all recent updates. Downloading, Installing, Setting Up‌

Bani Verma · Accepted Answer

Hi Michele,Please refer to the below link: [CS5.5] Installer failed to initialize. Please download Adobe Support Advisor to detect the problem.Installation and launch log errors | Adobe Creative Suite 6, Adobe Creative Suite 5.5, Adobe Creative Suite 5 Troubleshoot error messages in Adobe Bootstrapper Creative Suite 5.5 and CS5Troubleshoot Adobe Creative Suite install issues with log filesLet us know if this helps.Regards,Bani Saini

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded