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Participant
August 25, 2026
Answered

I am getting monthly withdrawals, but have no active plan and hence to way to contact you!!

  • August 25, 2026
  • 5 replies
  • 45 views

I am getting monthly withdrawals from my bank account, but no active subscription. 

    Correct answer Peru Bob

    You probably canceled Acrobat, but not AI Assistant for Acrobat.

    5 replies

    Nancy OShea
    Community Expert
    Community Expert
    August 26, 2026

    Did you download an Adobe app from Google Play or Apple iStore? 

    You would need to contact those vendors directly.

     

    Or maybe you have another plan under a different Adobe ID (email) that you forgot about.

    https://account.adobe.com/plans

    Click Manage Plan for more options.

     

    Nancy O'Shea— Product User & Community Expert
    Peru Bob
    Community Expert
    Peru BobCommunity ExpertCorrect answer
    Community Expert
    August 25, 2026

    You probably canceled Acrobat, but not AI Assistant for Acrobat.

    ShivangiGupta
    Community Manager
    Community Manager
    August 25, 2026

    Hi @Angelic_moments4911,

    We appreciate you reaching out.

    As per your account details, you have an active subscription to AI Assistant for Acrobat since 2+months. Perhaps, this is the reason you are seeing these charges.

    You can check your account related details here: https://adobe.ly/4y4nIyH


    ^Shivangi

    ^Shivangi
    John T Smith
    Community Expert
    Community Expert
    August 25, 2026

    If you do not find an account using the link kglad provided you need to contact your bank to report theft

    kglad
    Community Expert
    Community Expert
    August 25, 2026