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Participant
Aug 25, 2026 1:00 PM UTC
Answered

I am getting monthly withdrawals, but have no active plan and hence to way to contact you!!

I am getting monthly withdrawals from my bank account, but no active subscription. 

    Peru Bob
    Peru BobCorrect answer
    Community Expert
    Aug 25, 2026 2:19 PM UTC

    You probably canceled Acrobat, but not AI Assistant for Acrobat.

    5 replies

    Nancy OShea
    Community Expert
    Community Expert
    Aug 26, 2026 11:05 PM UTC

    Did you download an Adobe app from Google Play or Apple iStore? 

    You would need to contact those vendors directly.

     

    Or maybe you have another plan under a different Adobe ID (email) that you forgot about.

    https://account.adobe.com/plans

    Click Manage Plan for more options.

     

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    Nancy O'Shea— Product User & Community Expert
    Peru Bob
    Community Expert
    Peru BobCommunity ExpertCorrect answer
    Community Expert
    Aug 25, 2026 2:19 PM UTC

    You probably canceled Acrobat, but not AI Assistant for Acrobat.

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    ShivangiGupta
    Community Manager
    Community Manager
    Aug 25, 2026 1:56 PM UTC

    Hi @Angelic_moments4911,

    We appreciate you reaching out.

    As per your account details, you have an active subscription to AI Assistant for Acrobat since 2+months. Perhaps, this is the reason you are seeing these charges.

    You can check your account related details here: https://adobe.ly/4y4nIyH


    ^Shivangi

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    ^Shivangi
    John T Smith
    Community Expert
    Community Expert
    Aug 25, 2026 1:51 PM UTC

    If you do not find an account using the link kglad provided you need to contact your bank to report theft

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    kglad
    Community Expert
    Community Expert
    Aug 25, 2026 1:04 PM UTC