I am having problems downloading the Technical Communicator Suite

I've been trying the same with Technical Comm Suite 3.5 for two days. No one available to help. The many many instruction sets for working around problems don't work...not one of them!

My solution? The only solution that has ever got results for me before. I call their headquarters in San Jose, complain to the receptionist, get put through to a real person, and finally get help. This seems to be the only solution to getting softward downloaded and installed.

Unfortunately, there is no one there today (Sunday), so I lose another entire day of work tomorrow monkeying around with them. This makes three days of income I've lost because the download doesn't work and noone seems interested in supporting their products.