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Garry Kelly
Participant
April 17, 2016
Answered

I am having trouble installing the lightroom app as part of the creative cloud subscription on Windows & computer see attached error summary for details

  • April 17, 2016
  • 1 reply
  • 507 views
Exit Code: 7 Please see specific errors below for troubleshooting. For example,  ERROR: DF024 ... 
  -------------------------------------- Summary --------------------------------------  - 0 fatal error(s), 1 error(s)  
-----------
Payload: Adobe Lightroom 6.0.0.0 {8048A5DF-8A70-5BE1-954B-E0FDE1BD0D0D} ----------- 
ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\
{8048A5DF-8A70-5BE1-954B-E0FDE1BD0D0D}
\_13_7992556162ab9bd102efc894b0a837d8" to "C:\Program Files\Adobe\Adobe Lightroom\amtlib.dll"
Error 32 The process cannot access the file because it is being used by another process..
Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.
(Seq 14)  -------------------------------------------------------------------------------------
-------------------------------------- Summary --------------------------------------  - 0 fatal error(s), 
1 error(s)    ----------- Payload: Adobe Lightroom 6.0.0.0 {8048A5DF-8A70-5BE1-954B-E0FDE1BD0D0D} ----------- 
ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\
{8048A5DF-8A70-5BE1-954B-E0FDE1BD0D0D}
\_13_7992556162ab9bd102efc894b0a837d8" to "C:\Program Files\Adobe\Adobe Lightroom\amtlib.dll"
Error 32 The process cannot access the file because it is being used by another process..
Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 14)
  -------------------------------------------------------------------------------------
This topic has been closed for replies.
Correct answer Ned Murphy

Exit Code: 6, Exit Code: 7 Installation Errors - http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs

1 reply

Ned Murphy
Ned MurphyCorrect answer
Legend
April 17, 2016

Exit Code: 6, Exit Code: 7 Installation Errors - http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs