Skip to main content
P
pcwur
Participant
June 21, 2013
Question

I am receiving a download error in the Creative Cloud application

  • June 21, 2013
  • 1 reply
  • 810 views

I have the same issue. Tried lot of solutions from here but no luck.

Looks like one of the certificates installed on my PC is weird for Adobe program, and AAM failed to check signature. I'd like to note that i have real PC with win7 x64 installed, not VM.

I've solved this problem by creating new user and logging in with its credentials. And voila! application manager began to work without any visible problems. After installation completed, i log in with my ordinary account and bridge with photoshop works nice, but application manager complains again but about 'can't download' (check the screenshot)

Guys, can you suggest me which certificate i need to check for validity?

Techical details: the process can;t check validity of Adobe Application Manager (Updater).exe, the SSL connection from PDApp is properly set up (checked it) with one of adobe servers, some data passed here and there, but the result - AAM failed to work

    This topic has been closed for replies.

    1 reply

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    June 21, 2013

    Branching this out to a separate discussion.  Pcwur have you tried the steps listed in "Unknown Server Error" when you attempt to log in to Adobe Creative Cloud - http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html?

    P
    pcwurAuthor
    Participant
    June 21, 2013

    Yes, sure. I've done this.

    First of all i completely uninstalled previous installed Adobe programs. It didn;t help.

    Then i manually removed Adobe folders from Program Files, Program Files (x86), %USER%/AppData/Local and %USER%/AppData/Roaming. This didn't help too.

    Also i can note, that it is not download problem. I've redownloaded CC installation from different browsers at least for 10 times. And my Mac os computer in same network installed CC without any problems.

    The roots of the problem itself was perfectly described in the thread i posted initially. I have absolutely same logs in %USER%/AppData/Local/Temp/AdobeDownload and all of the servers listed in the initial thread was available and answered correctly.

    Also I've downloaded standalone application manager and it shows me the same message as in initial thread.

    And sorry, but i think you shoud not create another branch. I've checked lot of times - it is definitely same problem as in the  initial thread here http://forums.adobe.com/message/5181449.

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    June 21, 2013

    The discussion you referenced was last updated on May 8, 2013 so a lot has changed since then.

    Please see our updated documentation available in the Adobe Creative Cloud Service Access Documentation for IT section of http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices