I am receiving the message: close winword.exe

Forum|Forum|13 years ago
October 26, 2012
3 replies
4179 views

I cannot install. I keep receiving the message -- close winword.exe

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Participant

I have the same problem. I have tried Task Manager, I have ensured all other apps are closed (I opened this one to look for a solution when I gave up on the chat with the supposed help).

kglad

Community Expert

@Deb Baergen , why'd you give up on chat?

LinSims

Community Expert

Some Adobe products can't be installed if any of the MS Office applications are open and running. Acrobat, for example, won't install if Outlook, Word, Excel, or PowerPoint are open.

You need to close ALL of your Microsoft Office applications FIRST, then try installing again. Assuming you are on a Windows computer, you may have to open Task Manager to do so. Right click on the task bar and click on Task Manager.

Z

Zande Immigration

Participant

Good morning, I have the same issue. Trying to install Adobe DC or DC PRO, but the message to close winword.exe remains after rebooting, and checking that all MS Office programs are closed in task manager. I'm reinstalling because when editing a PDF document in DC PRO the document page turns 100% black. I've reinstalled twice and the problem reoccurs. I may have to look for other PDF editor programs if this persists. Adobe used to work beautifully..

LinSims

Community Expert

I'm sorry, this isn't a situation I've encountered so I have no certain solution for you.

I would suggest that you try using the Adobe Creative Cloud Cleaner tool to be certain that Acrobat was fully uninstalled with no weird things left in the registry.

(Note: I believe this removes ALL Creative Cloud programs, so be prepared to reinstall any Cloud applications you have installed.)

You could also try uninstalling all the MS Office applications before uninstalling and reinstalling Creative Cloud and Adobe DC/DC Pro.

Beyond that, you may need to contact customer service. It's possible they can connect to your machine (with your permission) and do this for you if they know how to fix the problem.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

Type AGENT at the prompt to bypass the chatbot and connect directly to a person.