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darrent67890752
Participant
July 15, 2015
Answered

I am trying to download Adobe Pro X that I have already purchased.

  • July 15, 2015
  • 2 replies
  • 508 views

I am trying to download Adobe Pro X that I have already purchased.  When I click on the link to download, I get the following message: Access DeniedYou don't have permission to access "http://trials2.adobe.com/AdobeProducts/APRO/10/win32/AcrobatPro_10_Web_WWEFD.exe" on this server Reference #18.4e0bd817.1436982505.15a86395 .  To this point support at Adobe has not been able to help  me.  Please advise.

    This topic has been closed for replies.
    Correct answer Pattie-F

    You need to follow the instructions carefully. It appears you may have missed the step 1 where you click on the link:

    Very Important Instructions

    Except for the Reader, you must have a free Adobe account and be logged in to use the links below, as Adobe sets a session cookie on your browser that lets you to access the software. Otherwise, you will receive an “access denied” or “resume download” message preventing the connection. So please follow these instructions carefully.

    1. Adobe recommends temporarily turning off any browsing restrictions you might have running, like site or cookie blocking, filtering, firewalls or antivirus software.
    2. Click «HERE» to visit this page first, before clicking any of the links in the table below – this is critical!
    3. If asked, sign in with your Adobe ID or take a minute to create one for yourself.
    4. Now close any windows that popped up and cancel any downloads that started.
    5. OK! Now you’re logged in at Adobe with the trials cookie set, so you can instantly download any of the links below. Just make sure you have enough disk space.
    6. Download the files either by clicking directly on the DDL links, or by right-clicking and choosing “Save Link As…” on the popup menu.
    7. Then follow the product installation instructions here.

    Alternately, you can download from this link:  Download Acrobat products | Standard, Pro | DC, XI, X,

    Pattie

    2 replies

    Pattie-F
    Pattie-FCorrect answer
    Legend
    July 15, 2015

    You need to follow the instructions carefully. It appears you may have missed the step 1 where you click on the link:

    Very Important Instructions

    Except for the Reader, you must have a free Adobe account and be logged in to use the links below, as Adobe sets a session cookie on your browser that lets you to access the software. Otherwise, you will receive an “access denied” or “resume download” message preventing the connection. So please follow these instructions carefully.

    1. Adobe recommends temporarily turning off any browsing restrictions you might have running, like site or cookie blocking, filtering, firewalls or antivirus software.
    2. Click «HERE» to visit this page first, before clicking any of the links in the table below – this is critical!
    3. If asked, sign in with your Adobe ID or take a minute to create one for yourself.
    4. Now close any windows that popped up and cancel any downloads that started.
    5. OK! Now you’re logged in at Adobe with the trials cookie set, so you can instantly download any of the links below. Just make sure you have enough disk space.
    6. Download the files either by clicking directly on the DDL links, or by right-clicking and choosing “Save Link As…” on the popup menu.
    7. Then follow the product installation instructions here.

    Alternately, you can download from this link:  Download Acrobat products | Standard, Pro | DC, XI, X,

    Pattie

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 15, 2015

    use a different browser.

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