I am trying to download and it takes me to the page that says Photoshop is downloading yet nothing is actually being downloaded. How can I get a link to actually download photoshop to my external harddrive?

Question

I am trying to download photoshop and it takes me to the page that says photoshop is downloading yet nothing is actually downloading. I want to make sure I can store it on my external before actually purchasing the subscription. Please advise

Jeffrey_A_Wright · Answer

Madame422 this occurs when the installation process was not initiated in the Creative Cloud Desktop application. Please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html for information on how to install the Adobe Creative applications included with your membership.

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