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May 12, 2015
Answered

I am trying to download the adobe application Manager so I can fix my adobe after effects cs6, but it will not let me install it.

  • May 12, 2015
  • 1 reply
  • 435 views

It says that "installer has failed to intilazie, then tells me to download the adobe support advisor that does not exist, what do I do? I would really like to get AE working again.

Thanks

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Correct answer Govardhan.V

Thats okay

Please try with below steps :

Step 1 :

Launch Activity Monitor from Utilities, make sure no Adobe processes are running like AAMUpdater , Creative Cloud ,COreSync, Install ,Setup, PDApp, Adobe Crash Demon....etc Force Quit all Adobe processes.

Step 2 :

1) Right click on Finder icon and  select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.

/library

3)Then navigate to Application Support>Adobe.

Open Adobe folder and locate folder named OOBE and rename it to OOBE-old.

Step 3 :

If present trash Adobe application manager folder from Utilities.

( It is necessary to trash Adobe Application manage , rather than overwriting it just by installing Adobe Application Manager)

If it is affordable , replacement/ fresh installation  is better than repair hehe

Step 4 :



Click on the below link and download Adobe application manager and install the same .

http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager9.0_all.dmg

( If you had already downloaded installer file , no need to download again )

If you are able to install Adobe Application manager , once the installation process is complete, make sure to update it.

You will be able to see Adobe Application manager launch icon inside Applications folder once the installation is success. double click on it , it will update .

1 reply

Govardhan.V
Participating Frequently
May 12, 2015

Are you using Windows computer or Mac ?

clay_bbAuthor
Participant
May 12, 2015

I am using a mac, sorry I should have clarified, I've just been trying to get this to work for the past few hours and am just a tad bit frusturated! egghh. hahaha.

Govardhan.V
Govardhan.VCorrect answer
Participating Frequently
May 12, 2015

Thats okay

Please try with below steps :

Step 1 :

Launch Activity Monitor from Utilities, make sure no Adobe processes are running like AAMUpdater , Creative Cloud ,COreSync, Install ,Setup, PDApp, Adobe Crash Demon....etc Force Quit all Adobe processes.

Step 2 :

1) Right click on Finder icon and  select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.

/library

3)Then navigate to Application Support>Adobe.

Open Adobe folder and locate folder named OOBE and rename it to OOBE-old.

Step 3 :

If present trash Adobe application manager folder from Utilities.

( It is necessary to trash Adobe Application manage , rather than overwriting it just by installing Adobe Application Manager)

If it is affordable , replacement/ fresh installation  is better than repair hehe

Step 4 :



Click on the below link and download Adobe application manager and install the same .

http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager9.0_all.dmg

( If you had already downloaded installer file , no need to download again )

If you are able to install Adobe Application manager , once the installation process is complete, make sure to update it.

You will be able to see Adobe Application manager launch icon inside Applications folder once the installation is success. double click on it , it will update .