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Winkle_s_Mom
Participant
May 7, 2012
Question

I am trying to download the new CS6 Design Suite - not able to get past the previous version.

  • May 7, 2012
  • 2 replies
  • 706 views

I am trying to downloat the new CS6 Design Suite and am not able to get past the previous version menu. Getting the message "This serial number is not for a qualifying product. Please try another." How do I get past this?

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    2 replies

    Mylenium
    Mylenium
    Legend
    May 7, 2012

    You are trying to install, not download. As Vikrant said, we need much more info - system specs, operating system, ewhat previous product etc.

    Mylenium

    W
    Winkle_s_MomAuthor
    Participant
    May 7, 2012

    Try to install CS6 Design Standard. It won’t expect past version serial number. Working on PC Windows & - going from CS5 Design Standard.

    Vikrant R
    Vikrant R
    Inspiring
    May 7, 2012

    When you say "Download" do you actually mean install?

    Which version are you upgrading from?

    Could you try the solutions in the following article: http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html.

    Let us know if it helps.

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