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August 26, 2015
Question

I am trying to purchase and download CS6 but as I live in New Zealand and am trying to purchase online in AUS $ I am not allowed to continue with my purchase to check out and payment stage

  • August 26, 2015
  • 3 replies
  • 186 views

I live in new Zealand and when trying to check out and pay for CS6 I am constantly getting the message that this purchase is not available and I must change my location

    This topic has been closed for replies.

    3 replies

    Ani*Adobe
    Inspiring
    August 26, 2015

    Hi there,

    Your account has been setup with IE as country, please see - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

    ^Ani

    John T Smith
    Community Expert
    Community Expert
    August 26, 2015

    You may want to verify that your Adobe account has your information entered correctly

    Verify account problem https://forums.adobe.com/thread/1275549

    Providing all the information I have, because you really need Adobe to fix this problem

    Make sure that EVERY DETAIL is the same in every place you enter your information

    -right down to how you spell and punctuate the parts of your name and address

    Some Change/Verify Account links https://forums.adobe.com/thread/1465499 that may help

    -Credit card https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-creative-cloud.html

    Sheena Kaul
    Legend
    August 26, 2015

    Hi,

    Please see FAQ | Adobe Creative Suite

    Regards,

    Sheena