I am Unable To Deactivate/Reactivate Adobe Acrobat Standard X due to Error Code #194:8

Question

I have a perpetual license of Adobe Acrobat X and can use it on my old computer. I want to change to a new computer, but I can’t deactivate Adobe Acrobat X on the old computer, and therefore cannot reactivate on the new computer.

Does anyone know if this will be possible or futile to try?

I followed this advice to no avail:

Similar to BenjaminWKI question:

I followed the advice of Peru Bob to contact adobe support and request an "activation count reset", but the chat agent said

We dont have access to activation counter, the servers have been decommisioned
Please post your query in adobe community forum for latest help on this
The article you are refereeing to is very old article , which no longer applicable

Jeff_A_Wright · Accepted Answer

Thank you for posting, ​@magical_questioner9eb1.Based on the information you've shared, Acrobat X (Acrobat 10) is a legacy product that reached end of support several years ago. Adobe has also retired the activation servers used by Acrobat X and certain other older perpetual-license products.As a result, deactivation and reactivation requests may no longer complete successfully, leading to errors such as #194:8.For additional information, please see Adobe's documentation regarding the end of support for Acrobat X and retired activation services:End of Support for Acrobat XIf you have the original purchase records or serial number, please contact Adobe directly to confirm whether any activation options remain available for your specific license. Otherwise,consider upgrading to a currently supported version of Acrobat.

Peru Bob · Answer

​@magical_questioner9eb1I’ve edited my reply on the old thread you referenced becauseas ​@kgladsaid, “things change.”

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