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Participant
October 18, 2019
Question

I am unable to get my lightroom CC to stay open. It is trying to get me to try a free trial.

  • October 18, 2019
  • 1 reply
  • 68 views

Tried to log into my lightroom CC and it asked me for password.  I may have enterened incorrect data.  It wants me to try a free trial.  I am a subscriber to service.  I may have used wrong email address and also accesssed it thru google.  Not a geek need a call from someone who can help.  TELEPHONE REMOVED

 

[personal information removed for your protection
https://community.adobe.com/t5/Community-Help/Email-signatures-and-personal-information/td-p/4786467]
[This is a public forum, not Adobe support, please do not post personal information]

 

For anyone else reading this
.
Never post private information on a public forum... including your actual email address or phone number
.
Scammers try to steal serial numbers and other private information by posing as Adobe employees... Never give your private information to someone who contacts you via PM (Private Message) with an email of
"whatever" @ "anything other than adobe.com"
since this is a FAKE support person
.
Also, Adobe does not use Skype... if someone asks you to talk to them via Skype to "help" you, immediately report their Adobe ID in https://community.adobe.com/t5/Spam-Reports/bd-p/spam-reports so the person may be banned from the forums

    This topic has been closed for replies.

    1 reply

    John T Smith
    Community Expert
    Community Expert
    October 18, 2019

    This is a public forum, not the link to Adobe support
    -other users here can't help with that specific problem
    -please click the link below to contact Adobe staff to help
    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html