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dominicd60350027
Participant
July 20, 2015
Question

I am unable to install Adobe software licenses after logging in. It says it does not recognize my user name after logging in.

  • July 20, 2015
  • 2 replies
  • 1043 views

I am unable to install Adobe software licenses after logging in. It says it does not recognize my user name after logging in.

    This topic has been closed for replies.

    2 replies

    C
    ColorCreatives
    Participant
    January 5, 2023

    unable to access lightroom and adobe premier pro platforms. Created an account and sign-in keeps saying password incorrect. Made a new email and used the new email to create a different account and still same error message. Assistance please. 

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    January 5, 2023

    When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 20, 2015

    can you check your account using, what you think, is your user name - Adobe ID

    D
    dominicd60350027Author
    Participant
    July 20, 2015

    My ID, which I believe to be correct, is my email address.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 20, 2015

    yes.  and?

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