Participant

Question

I am unable to install any Adobe Creative Cloud product

Forum|Forum|3 years ago
November 10, 2022
3 replies
273 views

I have downloaded the installers for Creative Cloud, Photoshop, Classic Lightroom and Bridge. I have even downloaded the alternative installer for Creative Cloud. No matter which one I launch I am prompted to run as Admin and then before I am able to log in and verify my credentials I receive an error 206, no network access. I have tried every troubleshooting method I can find and still am unable to install the products. This is on a very new installation of Windows 10, so there is minimal old file interaction I can think of that would be causing this. Any help would be appreciated.

Thanks,

Alex.

This topic has been closed for replies.

John Waller

Community Expert

I receive an error 206, no network access

According to Adobe, error 206 is due to a network issue. Could be your router or modem settings.

https://community.adobe.com/t5/download-install-discussions/error-206-on-a-completely-new-pc/m-p/12704543

Do I understand correctly that this occurs after downloading and during installation?

Have you checked your router and modem settings? Have you tried re-booting the router and/or modem?

Have you tried the steps listed here?

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error206

R

ridgephotosAuthor

Participant

You are correct that I am able to download the installer. I am also able to authenticate my account through the web site. I have tried rebooting my modem and routers. Still having the same issue.

kglad

Community Expert

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

Nancy OShea

Community Expert

Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:

Windows 11 (64-bit), Windows 10 versions 21H2, 21H1, 20H2 (LTSB branches are not supported;)
macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina).

https://helpx.adobe.com/creative-cloud/system-requirements.html

Hope that helps.

Nancy O'Shea— Product User & Community Expert

R

ridgephotosAuthor

Participant

I am using Windows 10 22H2 specifically build 19045.2130 which I believe is the requirement. This computer was running Creative Cloud before I replaced the hard drive and did a clean install. Nothing else has changed other than the browser I am using.

kglad

Community Expert

what version of win 10?

and make sure you're using the cc desktop app to install your subscription programs -

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

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