I am unable to install/download the starterpack for Creative cloud and no one is helping at Adobe

Please help ,

I am desparate,

I have subscribed to The adobe cerative cloud solution since dec. 25 2013. I am unable to download and install the starter program . I was in contact with your on line chat room. They removed temp files, made folder accessible, we changed borwsers, and cleaned our old adobefiles. But the result is still the same- first I get a warning from windows (8) that the program is unsafe and may damage the computer, and when i override this I am told that the file can not be installed as the source file can not be read. We have also tried to turb off anit viries. Nothing helps. At the end he gave me a Danish supportnumber to call, and said they had to go into my computer remotely to sort it out.  I have now been calling and hearing music without getting any message or help for 5 hours !!! I am so un happy. can anyone please help me or can someone This is really bad customer service!!

Kind regards ann

(ann@bouisset.com tel. +4553710065)