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OwlWise
OwlWise
Participant
March 16, 2015
Question

I am unable to launch the Adobe Creative Cloud desktop application or Adobe Applications Manager without receiving an error message.

  • March 16, 2015
  • 1 reply
  • 268 views

I get this error message upon attempting to launch: "Adobe Application Manager is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of the Application Manager from 'http://www.adobe.com/go/applicationmanager'." I get this same error message when I try to install the application manager. This error is preventing me from updating  Lightroom. It has been a persistent error for several months. I have a older macbook with the latest Yosemite updates.

This topic has been closed for replies.

1 reply

Sheena Kaul
Sheena Kaul
Legend
March 16, 2015

Hi James,

Please download and install the latest version of Adobe application manager from the link below:

Adobe - Adobe Application Manager : For Macintosh : Adobe Application Manager

Regards,

Sheena

OwlWise
OwlWiseAuthor
Participant
March 22, 2015

Thanks Sheena,

As noted in my original question however, I already tried that. I get the following error message.

Adobe Support Advisor has been discontinued, so that recommendation was of no help.

Since all of the adobe creative applications are tied though CC desktop now, I can't update any of my apps or download new apps. I am hoping to get illustrator soon, however I can't until this is resolved. Any help would be greatly appreciated.

Thanks,

James

Sheena Kaul
Sheena Kaul
Legend
March 22, 2015

Hi James,

Please refer to the help document below to fix this issue:

Error "Installer Failed to Initialize" | Install desktop application | Windows

Regards,

Sheena

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