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Margo Selby
Participant
March 14, 2014
Answered

I am unable to open my illustrator - I am getting the error 194:100

  • March 14, 2014
  • 4 replies
  • 455 views

I am unable to open my illustrator - I am getting the error 194:100

can anyone let me know what this error is?

    This topic has been closed for replies.
    Correct answer markurquhart

    I have had the issues resolved as well. 

    I wouldn't go through support traditionally.  I tweeted at Adobe Customer Care (@AdobeCare), and they fixed it in an hour.   On the other side, last night I was told three times through support chat line that it would be fixed in a few minutes...

    4 replies

    M
    markurquhartCorrect answer
    Participant
    March 14, 2014

    I have had the issues resolved as well. 

    I wouldn't go through support traditionally.  I tweeted at Adobe Customer Care (@AdobeCare), and they fixed it in an hour.   On the other side, last night I was told three times through support chat line that it would be fixed in a few minutes...

    N
    nickajames
    Participant
    March 14, 2014

    I'm having the same issue, and i wasn't going to wait on the phone for 30 minutes at work to try and activate my new computer. I'll try again later, but in the mean time i want an answer as to what the code means. I mean, they coded the product, they should know their own error codes by heart.

    R
    RSCreative
    Participant
    March 14, 2014

    Finally! I was able to log in again after 8 hours of waiting. Not sure what the Adobe folks are up to, but that was a royal pain in the butt.

    Solution: Wait. (grrrrr)

    M
    markurquhart
    Participant
    March 14, 2014

    I am also having the same issue.  Very frustrating.

    R
    RSCreative
    Participant
    March 14, 2014

    I'm having the same issue with my After Effects, though when I log on to other computers it's fine.

    Chatting with Adobe and they said that the issue is on THEIR end, but should be resolved within 24 hours. They won't tell me what the error code means or why it works on some computers but not the one... and why it was working fine and then 10 minutes later wouldn't let me access the program.

    VERY frustrating. Lost out on a full morning's work... and potentially more. Ugh.

    R
    RSCreative
    Participant
    March 14, 2014

    Chat Transcript:

    Chetan C: Hello! Welcome to Adobe Customer Service.

    Chetan C: Hi Ross.

    Chetan C: We appreciate your patience and regret the inconvenience due to high wait time.

    Chetan C: May I please have your email address registered with Adobe?

    Ross: yes

    Ross: sorry

    Ross: ok

    Ross: so you have the issue that i mentioned earlier?

    Ross: my email address is ****************************

    Chetan C: Yes, I will be glad to help you with the information.

    Chetan C: Thank you for the email address.

    Chetan C: We regret any inconvenience caused to you, we are facing the Technical issue regarding this and we re working on this issue to fix as earliest, please try to activate the applications after few hours

    Ross: i did that. i spoke with someone at about 5am this morning and it's now almost 10

    Ross: and now i'm at work and I'm remotely accessing this computer

    Ross: and it's still having the same issue

    Ross: despite the fact that I CAN log in and run programs on my other computer here at work

    Ross: so when i access it from this computer here at work, it works fine

    Ross: just not at my home computer

    Ross: so WHAT is the issue?

    Chetan C: I understand your concern. We are still working on this issue, we will notify you regarding this issue at the earliest.

    Chetan C: This is a technical issue and we are working on it.

    Ross: WHAT is the issue, though? and why would it ONLY be effecting my home computer and not other ones?

    Ross: Can you tell me what error code 194:100 stands for?

    Ross: ???

    Chetan C: Ross, the issue which you are facing is an ongoing problem which our technical specialist is working on it.

    Chetan C: This problem will be fixed within 24 hours.

    Chetan C: Please allow us some times to fix this so that it can be fixed at the earliest.

    Chetan C: Once again I sincerely apologize for the inconvenience caused to you.

    Ross: Is there ANY detailed information you can give me in regards to why a server-related issue would only be affecting a single computer?

    Ross: Or what the error code in question roughly translates to?

    Chetan C: I am sorry, since we are from Adobe Customer Service we are not aware of the error which you are getting however, our technical specialist are working on it to get it fixed.

    Ross: Can I speak with someone in the Tech Department via chat?

    Ross: And if you're not aware of the error which I am getting, how do you know that it's an ongoing problem which people are working on and will have a solution to within 24 hours? That doesn't makes sense.

    Chetan C: If I transfer this chat to technical team, you will get the same response.

    Chetan C: But I want to assure you that it will be fixed within couples of hours.

    Chetan C: The 24 hours which I said above is the maximum timeframe to get it fixed, however, it will sooner be fixed before the above timeframe as well.

    Chetan C: I hope you can understand what I mean.

    Ross: I just wish I could speak with someone who could tell me what the code stands for. Other than that, every time I contact Adobe I'll probably get the same blanket statement until they DO figure out what's going on. It's very frustrating.

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