I am unable to see the Photoshop 13.1 and Illustrator 16.2 update

Jeff, after going through the process a 3rd time, I found the update available.  Perhaps just overworked servers.  Thanks for the help.

RE: unable to update Photoshop.  Followed directions to deactivate, restart, license and choose Adobe CC ID, but still do not have PS 13.1 update available to me.  I currently have PS 13.0.4.  I am running Mac OS 10.8.  Frustrating!

Same problem here, have uninstalled and re-installed my full suite 5 times now, i've gone through every thread and fix i've found on the forum and still my updater will not show the photoshop 13.1 update and yes i am a creative cloud subscriber, i seem to be spending more time trying to fix the software than actually using it!!

I have the same problem.  About Photoshop... shows 13.0.1  When I click Help, Updates, the dialog says "Your applications are all up-to-date..."  I tried to Deactivate and sign back in again - it made no difference.  I'm not interested in spending hours uninstalling and reinstalling all this software.

I can't seem to get the updates to work but I think there might be something else at work in my case. I just had to recover my Mac from TimeMachine and now the Adobe updater will not start for me at all. When I try to deactivate Photoshop as you instructed it does not take. Is there some other kind of udpate that I need to run.

Thanks!

Jeff A Wright wrote: I have stated this thread for users who are facing difficulty locating the Photoshop 13.1 and Illustrator 16.2 update.  Please begin by going to Help>Deactivate and then close and reopen Photoshop.  When you reopen please choose the License this Software option and enter the Adobe ID tied to your subscription.  If you are asked for a serial number please contact our support team to verify your subscription status.  You can find additional details and troubleshooting steps to perform at Updates not available for Creative Cloud products - http://helpx.adobe.com/creative-cloud/kb/updates-available-creative-cl oud-products.html. If you continue to face difficulties please respond to this thread with the operating system you are using and which updates you are unable to locate.

First off, I've got one Creative Cloud product, Muse.  My CS6 Design/Web Premium was physical install.  From inside the Photoshop app, it shows no updates - even though Adobe has a stand alone download of Photoshop 13.0.2 - but downloading it and trying to install gives an error.  Using the Application Manager inside (Mac OS) Utilities/Application Manager/core/Application Manager shows all my CS6 apps as a "Try" download - no updates.  There is, however, an update for Muse, Edge Animate, Creative Cloud Collection, and Touch App Plugins (all say "Install" - not update) but all (Try & Install) download but fail to install with various errors.  I've posted them in another thread.  I've also submitted a Support Request about this.  Something is off.

Tom

Not able to see the 13.1 update (windows 7 64bit, just like everyone else.)

Sat for 2 hourts on support with no one able to help me.  Only suggestion is to uninstall all adobe programs and wip the system clean.  This is going to tale half the day, so haven't tried it yet.

Honestly, you can't keep using this as a solution for every user.  Someone needs to come  up with a fix.

Good morning. I not able to see the upgrade of Photoshop 13.1 (Windows 7).  I've tried both to deactivate and reactivate the licence (creative cluod)  and uninstall and reinstall Photoshop, but nothing change.

When I lunch the upgrade software (Application Manager), the service say that everithing is updated. I've contact the support team, but no one is able to help me.

Thanks in advance for you interest. Bye

Followed all of the instructions above.  1 - Deactivate Photoshop, 2 - Restart Photoshop, 3 - Enter Creative Cloud Membership credentials.

Then I went to Help > Updates.  Nothing again.  These steps did not resolve anything for me.

Here is my system info

I am paying for adobe creative cloud.  What is the deal?

I click Update in the Help menu and the dialog tells me:  ""Your applications are all up to date as checked."

Also ran Adobe Application Manager and it tells me that Photoshop is "installed" and doesn't mention an update.

I have PSCS6 Extended on Win 7 x64.  Version is 13.0.1.  I do not have a Cloud License.

RON C