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M
monsterintown
Participant
June 17, 2020
Question

I am unable to uninstall both current Adobe apps and Creative Cloud

  • June 17, 2020
  • 1 reply
  • 160 views

I want to reinstall Creative Cloud itself, but theres a pop up that tells me to uninstall the other Adobe CC apps in my computer first (Photoshop, Illustrator).

When I go to my Control Panel to Uninstall these apps, Creative Cloud would open in each of them and stay as a loading screen. After leaving it for a while the Cloud won't load at all, preventing me to uninstall the apps, and therefore, the Cloud itself. 

I already tried restart my computer, but the results are the same.

 

I am currently using Windows 10 with a CC Student Plan (if that helps). 

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    1 reply

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    June 17, 2020

    You can use the uninstaller for Creative Cloud from the following link

    https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

     

    Regarding uninstalling individual apps, you can unistall them from within Creative Cloud, see instructions below

    https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    So first uninstall the individual apps using Creative Cloud desktop app and then use the uninstaller for Creative Cloud to remove it as well.

     

    -Manan

    -Manan
      M
      monsterintownAuthor
      Participant
      June 17, 2020

      It worked! Thank you!

       

      -David

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