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frankie_can
Participant
June 19, 2014
Question

i am unable to update after effects cc, i get an error, when i click on learn more it says contact support 49, what is happening?

  • June 19, 2014
  • 1 reply
  • 79 views

i am unable to update after effects cc, i get an error, when i click on learn more it says contact support 49, what is happening?

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1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
June 19, 2014

Frankie_can does it state you have faced a download error?  If so then please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

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frankie_canAuthor
Participant
June 19, 2014

Yes it gives me number 49 which there is no description of in the link you sent me but I did go through the steps it suggests with no change.<br/><br/>Thanks,<br/>K[<br/><br/>Sent from Yahoo Mail for iPhone | https://overview.mail.yahoo.com?.src=iOS]

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
June 19, 2014

Frankie_can if you have tried an alternate network and different network cable then please contact our support team at Adobe - Contact Support – Download and Installation.

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