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Participant
December 1, 2015
Question

I believe my Adobe ID account has been hacked or screwed up somehow.

  • December 1, 2015
  • 3 replies
  • 3422 views

I Have the following programs that no longer appear on my purchased product page.

1.

Adobe Photoshop Lightroom 5

US $79.00

Upgrade, Mac/Win, English, Download

Quantity: 1

2.

Adobe Illustrator CS6

US $249.00

Upgrade, Windows, English, Download

Quantity: 1

3.

Adobe After Effects CS6

US $349.00

Upgrade, Windows, English, Download

Quantity: 1

4.

Adobe Photoshop CS6 Extended

US $399.00

Upgrade, Windows, English, Download

Quantity: 1

5.

Adobe Premiere Pro CS6

US $299.00

Upgrade, Windows, English, Download

Quantity: 1

6.

Adobe Photoshop CS5 Extended

US $349.00

Upgrade, Windows, English, Download

Quantity: 1

7.

Adobe Photoshop CS5

US $199.00

Upgrade, Windows, English, Download

Quantity: 1

8.

Adobe Illustrator CS5

US $199.00

Upgrade, Windows, English, Download

Quantity: 1

As proof I have the Serial numbers of each of these.  I have since had a crashed hard drive and need to re-download these products.

Help

Bruce

This topic has been closed for replies.

3 replies

Participant
September 24, 2022

me two i feel or i know for a fact that all my payment issues started with someone going into my adobe account changed all my payment methoids to a VISA I HAVE NEVER OWNED!!!!WHATS EVEN MORE FUSTRATING IS I HAVE EXPRESSED THIS TO THEM WHY ALL OF A SUDDEN MY VISA CARD GOT CHANGED OVER TO SOMEONE ELES VISA CARD I NEVER EVEN HAD??? I THINK THEY ARE WAITING FOR ME TO UPDATE MY VISA AND TAKLE OVER MYU VISA CARD NUM,BER AND YET I AM THE ONE WHO HAS TO SUFFER!!!!!!!!!

 

 

 

XPRESSED THIS TO ADOBE DO YOPU THINL THEY 

Legend
September 24, 2022

If you want to talk to Adobe (and you should!) you must phone or use their on-site live chat. Nothing else will work. WARNING: even more scammers may now contact you! Don't believe anyone who says they are from Adobe and reaching out to you BECAUSE ADOBE DON'T DO THAT.

Del Z
Participating Frequently
December 3, 2015

Hi Bruce,

Since you have the serial numbers for your purchased products, you can download fresh copies from this page: Other downloads‌ and use the serial numbers to complete installation. For instructions on downloading and installing, please review this discussion: How to download, install, and activate Adobe applications‌.

As you may know, Adobe software can be installed and activated on two computers simultaneously. Therefore, if your software was previously installed only on your crashed computer, you should have an activation still available even if you weren't able to deactivate your products on the old hard drive. If, however, you have already used both installations, you can Contact Customer Care‌ to request that your activations be reset. Click the blue "Still Need Help" button at the bottom of the linked page and select the chat option.

Customer Care can also review your account and may be able to tell you why your purchased products are no longer showing up. Although chat technicians cannot offer technical troubleshooting for older Adobe products, they can answer questions about licensing, activation and serial numbers.

Let us know by replying to this discussion if you need further assistance reinstalling your products.

Best,

Del

ikebi72Author
Participant
December 12, 2015

I am sorry for the time it has taken me to get back to this problem.

I have downloaded everything and installed Illustrator, Lightroom and Photoshop. I am having a problem with Premiere Pro and After Effects.  I have the serial numbers for the CS6 programs however, I do not have the CS5 serial numbers or older numbers to complete the installation.  I wish that Adobe hadn't had that security breach because after that I have had very limited access to my purchases.  That is a problem for me and I need to get back that access to get my older numbers.

Appreciate all your help.

Bruce

ikebi72Author
Participant
December 12, 2015

I have found my older serial numbers however, I would like access to downloads and serial numbers like I had before the Adobe hack.

Thank you,

Bruce

TriciaLawrence
Inspiring
December 2, 2015

I'm moving this post to the correct forum to be answered.

ikebi72Author
Participant
December 2, 2015

Thank you!