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wm_rose
Participant
July 8, 2013
Question

I bought a new computer and I need to transfer the software - How do I do that?

  • July 8, 2013
  • 2 replies
  • 1056 views

I bought a new computer and I need to transfer the software - How do I do that?

    This topic has been closed for replies.

    2 replies

    Ned Murphy
    Ned Murphy
    Legend
    July 8, 2013

    You do not transfer software between machines.  You only need to install on the new machine, using your serial number to activate it to full use. 

    You are allowed to have the software installed and activated on two machines, so there is no requirement to remove it from the old machine unless you know for sure you would not use it again on that machine. 

    Deactivating it on the old machine will free up the allocation for a second activated installation in the event you find an new second home.  TO deactivate you only need to go into the Help menu and choose Deactivate.

    Mr News
    Mr News
    Participant
    July 9, 2013

    Is there a way to de-activate the software on a computer that has been fried? My old Win XP machine's hard drive failed, and I have a new Win 8 machine on the way. I WOULD like to de-activate the software on the old XP machine, but cannot access it there. So is there a way to de-activate it online?  Thanks.

    Kartikay_Sharma
    Kartikay_Sharma
    Participating Frequently
    July 8, 2013

    wm.rose@earthlink.net ,

    To transfer the product from one system to another , first step would be to deactivate the product from that machine so that you have an empty seat available for you . Second step , will be to get the media and install the product on the new machine and then activate it using the serial number that you will have .

    Also , if you are not sure of the details of the order, you can please share the order number with me in a private message and I will get back to you with the information.

    Regards,

    Kartikay Sharma

    W
    wm_roseAuthor
    Participant
    July 10, 2013

    Thank you - however I have been having many difficulties with Win 8. When I finally figured out how to call in to tech support he informed me that all of the software I have been using under Win 7; Photoshop elements 6, 7, 8 and 9 and CS3 and CS5 were not supported anymore and I would have to buy PSE 11. I did buy it but it did exactly the same thing - it gets down to the very last step and then says it was interrupted and uninstalls! This is quite a money making scheme you have going!

    Bill Rose

    Sent from my Verizon Wireless 4G LTE DROID

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    July 11, 2013

    Wm.rose what specific error do you receive during the installation process?

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