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alindaf49723322
Participant
December 7, 2015
Answered

I bought a new student license and updated everything, even my account. I can not use it, and i don't know what's wrong.

  • December 7, 2015
  • 1 reply
  • 590 views

Creative Cloud say's, "open" but when i click on it, a screen pops up: "extend subscription"

But I already did.

    This topic has been closed for replies.
    Correct answer Del Z

    Please try the troubleshooting tips in the following documents:

    1. Creative Cloud Help | Creative Cloud Applications Revert To Trial Mode Updating To CC 2015
    2. Creative Cloud applications unexpectedly revert to trial mode | CCM, CS6‌

    Let us know if any of those steps solves your issue.

    1 reply

    Del Z
    Del Z
    Participating Frequently
    December 8, 2015

    Hi Alindaf49723322,

    Have you checked your account to make sure the subscription is showing as current? Sign in - Adobe ID—enter the e-mail and password associated with your purchase, and then check "Plans & Products".

    If your plan is showing up as expected, did you install the Creative Cloud desktop app? Use the Adobe Creative Cloud desktop app to manage your apps and services,

    Once the desktop app is installed, try the following steps:

    1. Open the Creative Cloud desktop app by clicking the icon in the task bar (Windows) or menu bar (Mac).
    2. Click the gear icon at the upper right of the desktop app window.
    3. Select "Check for App updates". This will refresh your connection to Adobe and confirm your activations.

    If this does not solve your issue, please post a reply to this discussion.

    Best,

    Del

    A
    alindaf49723322Author
    Participant
    December 8, 2015

    There is nothing to install anymore. I installed everything.


    (It's Dutch)

    [image edited to remove personal information (Email signatures and personal information) –mod

    Del Z
    Del ZCorrect answer
    Participating Frequently
    December 8, 2015

    Please try the troubleshooting tips in the following documents:

    1. Creative Cloud Help | Creative Cloud Applications Revert To Trial Mode Updating To CC 2015
    2. Creative Cloud applications unexpectedly revert to trial mode | CCM, CS6‌

    Let us know if any of those steps solves your issue.

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