Question

I bought adobe after effects and didn't get it

Forum|Forum|4 months ago
January 22, 2026
5 replies
94 views

I bought adobe after effects, my bank authorized payment, i downloaded creative cloud but there's nothing.
Please help

[Moved from the AE forum by moderator]

Installation

Nancy OShea

Community Expert

Log-in to your Adobe Account below to confirm your subscription's status is active.

https://account.adobe.com/plans

Nancy O'Shea— Product User & Community Expert

Jeffrey_A_Wright

Legend

I am sorry, Bartosz, but I can confirm that no purchases have been made under the account you used to post to this public discussion forum. If you bought After Effects from Adobe recently then see https://adobe.ly/4k5VbD8 to locate the correct account with your purchase. ^JW

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bartosz_2814Author

So i bought the program but instead of download i have option to buy it again.

Kanikas

Legend

Hi bartosz_2814,

I dont see any active subscription under the ID that you have used to sign in to the forums. Did you use a different ID for purchase? One which email ID did you get the purchase confirmation? Please ensure that you sign in with correct ID to use the benefits.

Thanks
^KS

kglad

Community Expert

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

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bartosz_2814Author

Thank you for that, the thing is that i just don't have program, when i logged into creative cloud and if i would want to download ae i need to buy it once more, even when i want to start free trial. Just like i bought a program but eventually i didn't.

Peru Bob

Community Expert

Does your computer meet the minimum requirements?

https://helpx.adobe.com/after-effects/system-requirements.html

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bartosz_2814Author

yes i does

nishu_kush

Legend

Sorry to hear about the issue.

Were you able to install After Effects? What happens when you try to use After Effects? Does it start as a trial? I'd recommend reaching out to us via chat or phone to get it sorted quickly.

Let me know how it goes.

Thanks,
Nishu

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bartosz_2814Author

Hi i contacted Adobe support, they told me that they cannot track the order, and recommended to speak to my bank. Bank told me that i should wait for 2-3 days to make sure that payment was accepted and I will either get a program or refund.

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