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faisalm71914819
Known Participant
March 25, 2018
Answered

i bought adobe premiere pro..do i have to buy something else to make it work ?

  • March 25, 2018
  • 3 replies
  • 1288 views

i bought adobe premiere pro..do i have to buy something else to make it work ?

please support ... im trying for 5 hours now ... do i have to buy something else .. why im always getting ( no subscription found ) im sure about

my ID account & password .. but i cant find adobe premiere pro in PLAN & PRODUCTS ??

PLEASE HELP ME

This topic has been closed for replies.
Correct answer John T Smith

DEAR PERU ... pls. advise if i have to buy some thing else with adobe premiere pro or only that... i mean do i have to BUY

creative cloud to open adobe premiere pro ??


Does your Cloud subscription properly show on your account page?

https://www.adobe.com/account.html for subscriptions on your Adobe page

If you have more than one email, are you sure you are using the correct Adobe ID?

.

If yes

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

.

If no

This is a public forum, not Adobe support... you need Adobe staff to help

Adobe contact information - https://helpx.adobe.com/contact/support.html

Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

-Select your product and what you need help with

-Click on the blue box "Still need help? Contact us"

3 replies

Participant
April 3, 2024

I just bought premiere pro for 15 eur + tax, i got the confirmation email, I am able to install photoshop, adobe express and adobe firefly for free, but to premiere pro? I was told i have to reuest acces to download it even tho I paid for it? Help!

 

Participant
April 3, 2024

*no premiere pro

Peru Bob
Community Expert
Community Expert
March 25, 2018

It sometimes takes 24 hours for the purchase to show up on your account.

Sign out of your Adobe account, restart the computer, and sign back in to your Adobe account.

Does your computer meet the minimum requirements for Premiere Pro?

Adobe Premiere Pro System Requirements

faisalm71914819
Known Participant
March 25, 2018

i have MAcBOOK aIR

Peru Bob
Community Expert
Community Expert
March 25, 2018

If it works at all, it will not be a happy experience running Premiere Pro on that computer.

Can you list the full specifications for me just to be sure that I am looking at the same computer as you have and I haven't been looking at a less powerful machine?

faisalm71914819
Known Participant
March 25, 2018

PLEASE HELP