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Sponte48
Sponte48
Participant
July 19, 2014
Question

I Bought Lr today .. and you got payed and sent me an email about serienumber and so on .. I should open up it on my Mac computer I wrote the number .. and suddenly you what to have an old number from an Lr before updated. you day.. I haven't got any

  • July 19, 2014
  • 1 reply
  • 76 views

I bought a Lr program today and I pays it direct. I got a email that everything was al right. A serienumber and so on. When I started to open the program on my mac and write down my serinumber , it then wanted another number from an older program .. Hmm I have no another number . so now I can't use my program what to do ??

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    1 reply

    Ned Murphy
    Ned Murphy
    Legend
    July 19, 2014

    It sounds like you bought an upgrade version and it is asking you to provide proof that you own an older version.  If you did not intend to buy an upgrade then you should check the price to see if that is what you selected or if you were provided an incorrect version.  In any case you will need to resiolve this by contacting Adobe Support directly.

    Get help with orders, refunds, and exchanges (non-CC)

    http://helpx.adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )

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