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Participant
June 19, 2014
Question

I bought Photoshop CS5 a few years ago but after a recent reinstall

  • June 19, 2014
  • 1 reply
  • 122 views

I bought Photoshop CS5 a few years ago but after a recent reinstall my serial # isn't working.Any solutions?

Bought it from BestBuy in 2009 and it worked fine until I had to reset my computer. Now my serial number doesn't work.

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1 reply

Ned Murphy
Legend
June 19, 2014

Try among the following:

To locate the serial number:

----------------------------

http://helpx.adobe.com/x-productkb/global/find-serial-number.html

http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html


Error "The serial number is not valid for this product" | Creative Suite
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

If all else fails, you need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.

Here is a link to a page with options to help make contact:


http://www.adobe.com/support/download-install/supportinfo/


Participant
June 19, 2014

I have a serial number. It isn't working after I uninstalled and reinstalled photoshop on my windows computer.