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Victoria8391
Participant
November 15, 2015
Answered

I bought Photoshop Elements 14 on a disk from Amazon for £64, but after registering I finally was only given the option button of a 30 day free trial. Does that mean that after 30 days I have to pay more money, and that my £64 didn't buy my Photosho

  • November 15, 2015
  • 1 reply
  • 457 views

I bought Photoshop Elements 14 on a disk from Amazon, but after registering and downloading, the only option button available was a 30 day free trial.   Does this mean that my £64 didn't buy the Photoshop Elements,  in which case I have been tricked.  If I can't use it after 30 days I am contacting trading standards.

    This topic has been closed for replies.
    Correct answer John T Smith

    Please click reply in this message Scam Alert in Community Forums and enter the Adobe ID's for the Skype scammers so they may be deactivated

    For help with a serial number issue...

    Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

    Be sure to remain signed in with your Adobe ID before accessing the link below

    Serial number and activation support (non-CC)

    http://helpx.adobe.com/x-productkb/global/service1.html

    1 reply

    Victoria8391
    Participant
    November 15, 2015

    I had already spent at least an hour going through the registration process and had entered the serial number, when I was given the page where the only option button was the 30 day free trial.

    I have already been bombarded with two apparently fake and potentially harmful offers of help pretending to be official, wanting my Skype id, which the Adobe website warns about in an easily overlooked warning.

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    November 15, 2015

    Please click reply in this message Scam Alert in Community Forums and enter the Adobe ID's for the Skype scammers so they may be deactivated

    For help with a serial number issue...

    Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

    Be sure to remain signed in with your Adobe ID before accessing the link below

    Serial number and activation support (non-CC)

    http://helpx.adobe.com/x-productkb/global/service1.html