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K
Kateracter
Participant
February 11, 2020
Question

I bought the full Adobe plan and it won't show up

  • February 11, 2020
  • 1 reply
  • 343 views

So I have a student account and I recently bought the full thing of adobe (I have a receipt and money taken out of my account) but on the website it won't show up that I have that plan and it won't show up on the app either where I need to download indesign. I previously had a trial of indesign so now when I open it up, all it says is that my trial has expired. I waited a good 4 or 5 hours for it to maybe show up and nothing. I also restarted my computer about a good 8 times and I have checked the app itself for updates as well. I really just don't know what to do at this point and my deadline is coming up pretty quick. 

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1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
February 11, 2020

1st, Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

 

I have read that it will take as much as 24 hours for a purchase to show in your Adobe account after purchase
Does your Cloud subscription properly show on your account page?
https://account.adobe.com/ for your subscriptions on your Adobe page
If you have more than one email, are you sure you are using the correct Adobe ID?

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