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Participant
March 9, 2026
Answered

I can no longer start Creative Cloud, InDesign, Photoshop, Illustrator on my Mac OS Tahoe 26.3.1 on Mac M1. Indesign and Photoshop were fine just days ago and now nothing opens and I do alot of work on Adobe!!!

  • March 9, 2026
  • 5 replies
  • 188 views

I can no longer start Creative Cloud, InDesign, Photoshop, Illustrator on my Mac OS Tahoe 26.3.1 on Mac M1. Indesign and Photoshop were fine just days ago and now nothing opens and I do alot of work on Adobe!!! What am I to do?

    Correct answer Martena1

    Thanks. Is there a way to edit/ delete my post? If not, then I’d like to say that I couldn’t open any of Adobe apps because I was located in a different country and couldn't open using the hotel’s WiFi.

    5 replies

    kglad
    Community Expert
    Community Expert
    April 2, 2026

    first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R

     

    if that fails, do a clean cc install:

     

    uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

     

    then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

     

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

     

    restart your computer (don't skip this)

     

    download the cc desktop app by using the links at the both of this page, https://helpx.adobe.com/download-install/apps/download-install-apps/creative-cloud-apps/download-creative-cloud-desktop-app-from-web.html

     

    install the cc desktop app using an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

     

    use the desktop app to install your cc programs/trials

    shivangi gupta
    Community Manager
    Community Manager
    April 2, 2026

    Hi ​@Martena1,

    We are sorry for the trouble. Do you get the issue while trying to launch the Creative Cloud application on a specific device? Do you get any error?

    Could you share a screenshot or a video recording?

    We are here to help.

    ^Shivangi

    ^Shivangi
    KR Seals
    Community Expert
    Community Expert
    March 26, 2026

    Are you signed out of  Creative Cloud by any chance?

    Have you closed the Creative Cloud app? It has to be running and you must be logged in to Adobe.

    Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.
    Michele Mattana
    Participant
    March 22, 2026

    I’m having the same exact same problem, did you find any solutions?

    Martena1Author
    Participant
    March 26, 2026

    unfortunately I have not. I am using another device for when I need to these apps.

    dj_paige
    Legend
    March 26, 2026

    Hello, ​@Martena1 and ​@Michele Mattana 

     

    This needs to be posted in the proper forum, as I said in my earlier message. Did you do that? Posting this in the Lightroom Classic forum will not necessarily get an answer.

    dj_paige
    Legend
    March 9, 2026

    You have posted in the Lightroom Classic forum, but your question is not about Lightroom Classic. Please post in the Download and Install forum, you will get faster and better help.

     

    PS: When you post a question, first in the dialog box that says “Briefly describe your problem”, you enter a title and then the next box you enter the details. We don’t need you to enter the same text twice.

    Martena1AuthorCorrect answer
    Participant
    March 11, 2026

    Thanks. Is there a way to edit/ delete my post? If not, then I’d like to say that I couldn’t open any of Adobe apps because I was located in a different country and couldn't open using the hotel’s WiFi.