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geo kaz
Participating Frequently
November 29, 2020
Answered

I can not activate my plan on a second computer

  • November 29, 2020
  • 1 reply
  • 3554 views

Hi everybody,

  • I am your subscriber (photographic plan) (photo 1).
  • Recently I bought a laptop

          (win10-64 bit-12ram memory-256 SSD- ryzen5) and

          tried to install Ps 2021 and LRc through my Adobe Account.

  • I chose download Photoshop (photo 2).
  • Unfortunately, after many many attempts, I did not succeed, because the PS was not downloaded and -waiting loooong time- i was taking these pictures (photo 3-4-5-6-7-8-9) and unfortunately, I give up my attempt without result (photo 10).

 

Please help me solve this problem by driving me properly ....

Thank you and I look forward to ....

 

This topic has been closed for replies.
Correct answer kglad

Dear John,I'm sorry, I'm new to the community and I did not know it. I believe that I did not offend any member. My knowledge is relatively poor and I seek help from anyone who has the goodness. I'm disappointed and I do not know what to do ... In the end (if the problem is not solved) I may (I say maybe) download the PS from a third party but then I will not have upgrades ...


no problem.

 

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 29, 2020

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

 

if you have trouble downloading, use the alternative download site at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

 

 

G
geo kazAuthor
Participating Frequently
November 29, 2020

Dear  Kglad, thank you for your answer,

 

 but unfortunately the cloud refuses to appear on my laptop.

 

I tried both the links you sent me but I have the same results with the images I sent you

an i'm sorry for thw wrong way sended ....

 

And at the end (after 5 minutes about) I get a message with error code 206.

I tried the solutions for the code 206 but again I had no result ...

(Kaspersky total security  is disabled in the process and the Kaspersky firewall is in a allow state in terms of adobe )

 

I'm a little desperate that I can not use adobe cloud  on my new laptop ....

 

help please....

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 29, 2020

check your hosts file to see if adobe is listed 

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