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K
Kuan-Cheng Yeh
Participant
August 13, 2013
Answered

i can not install creative cloud

  • August 13, 2013
  • 1 reply
  • 419 views

i dowloaded creative cloud installer and i clicked it to installation

but it initialized all night and didn't run anymore

why was it ?

my computer is Mac OSX 10.7.5

This topic has been closed for replies.
Correct answer iAnkitkhurana

Hi Kennith,

Welcome to the Community!

Please check the firewall on your computer, if that doesn't help then make sure you have admin rights.

Try another browser in admin mode and click here to download Adobe Creative cloud app: https://creative.adobe.com/products/creative-cloud

If that doesn't help then enable the root used and download the product from there, see how to enable/disable root user.http://support.apple.com/kb/ht1528

Thanks!

Ankit

1 reply

iAnkitkhurana
Adobe Employee
iAnkitkhuranaCorrect answer
Adobe Employee
August 13, 2013

Hi Kennith,

Welcome to the Community!

Please check the firewall on your computer, if that doesn't help then make sure you have admin rights.

Try another browser in admin mode and click here to download Adobe Creative cloud app: https://creative.adobe.com/products/creative-cloud

If that doesn't help then enable the root used and download the product from there, see how to enable/disable root user.http://support.apple.com/kb/ht1528

Thanks!

Ankit

K
Kuan-Cheng YehAuthor
Participant
August 13, 2013

Hi Ankit ,

i tried all the ways you said but that all didn't work .


Thanks!

Kennith

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