I can not install Creative Cloud on my desktop.

Question

After +/- 5 minutes i receive the message:  error code 1

Govardhan.V · Accepted Answer

It's still not working. I open the Adobe reative CloudSet-Up.exe and it go wrong by the desktop application.

Try with below steps :

Step 1)

Make sure Adobe Creative Cloud is not listed under Control Panel > Program and Features.

If listed remove / uninstall it , You may also run Cleaner tool again and remove it .

Step 2)

Open C:drive and navigate to C:\Program Files (x86)\Common Files\Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

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Step 3)

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder.

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Step 4)

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.

Step 5) Click on the below link and download Adobe Application Manager and install the same.

Once the installation process is completed , it will create Adobe application manager shortcut on Desktop.

Double click on it and it will start update process and gets updated to Creative Cloud .

Ned Murphy · Answer

Error Code 1: "Failed to install" | Creative Cloud Desktop : https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

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