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hyejij91180410
Participant
September 12, 2018
Answered

I can not install photoshop...

  • September 12, 2018
  • 2 replies
  • 1437 views

Hello

I have a photoshop cs6 serial number.

and I got photoshop install file.

But I cannot install photoshop.

through adobe support center, I deleted my install file. and again got a file.

but I cannot install......

Installer failed to initialize" error displays during the installation Installer is possibly corrupted.

      This topic has been closed for replies.
      Correct answer Bani Verma

      Hi Hyejij91180410,

      Kindly update the thread and confirm if you were able to resolve the issue with the help of Adobe Chat or Phone support team?

      Also, did you try the workaround given in the following help document to install the Photoshop CS6 on your Mac machine: Installing Creative Suite on macOS 10.12 (Sierra)?

      Awaiting your response.

      2 replies

      shawn_starc
      shawn_starc
      Inspiring
      September 13, 2018

      Hi,

      Check from below link that whether you download the correct suite or not.

      Adobe software and other downloads

      If everything is correct and still showing the issue then try with this trouble shooting steps :

      Step 1.) Open Activity monitor and force quit all the process related Adobe like: Creative Cloud, CoreSync, AAMupdater notifier, Adobe Crash demon, PDAPP, install, etc.

      Step 2.) Use Go to folder option ( You can get this option by using shortcut key "cmd+shift+g") . You will get a text box type: /library/application support/adobe

      Step 3.) Inside Adobe folder look for folder name OOBE. Either delete it or rename it as OOBE.old

      Step 4.) Go through same link : Adobe software and other downloads  and download the Adobe Application manager

      Then try to install the software again. Installing Creative Suite on macOS 10.12 (Sierra)

      If its still not work then contact Adobe support for this : Contact Customer Care

      As they still continue with Install support of Adobe CS6 Adobe Support Policies: Supported Product Versions

      H
      hyejij91180410Author
      Participant
      September 14, 2018

      Thanks for your kind answer!

      But, I still can't install:(.... I deleted my oebb files and installed Adobe application manager.

      So I contaced adobe support team.

      Thank you!

      Bani Verma
      Community Manager
      Bani VermaCommunity ManagerCorrect answer
      Community Manager
      September 17, 2018

      Hi Hyejij91180410,

      Kindly update the thread and confirm if you were able to resolve the issue with the help of Adobe Chat or Phone support team?

      Also, did you try the workaround given in the following help document to install the Photoshop CS6 on your Mac machine: Installing Creative Suite on macOS 10.12 (Sierra)?

      Awaiting your response.

      John Waller
      Community Expert
      John WallerCommunity Expert
      Community Expert
      September 12, 2018

      See Installing Creative Suite on macOS 10.12 (Sierra)

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