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Vision-Driven1
Vision-Driven1
Participant
March 1, 2013
Answered

I can not install photoshop

I can not install photoshop

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    JairajMike
    JairajMikeCorrect answer
    Participating Frequently
    March 4, 2013

    Hi Tony,

         Run the Cleaner tool to remove all the remnants of the previous installations and re-install Adobe Application Manager. You can download the Cleaner Tool from the below link:

    http://www.adobe.com/support/contact/cscleanertool.html

    Make sure that you select the right options while using Cleaner Tool to uninstall only CS6 and not the previous versions.

    Regards,

    Jairaj

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    6 replies

    discount175
    Participant
    March 1, 2023

    can someone help me to install and open photoshop

     

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    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    March 1, 2023

    Can you start at the top and read and reply with the requested information?

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    JairajMike
    JairajMike
    Participating Frequently
    March 1, 2013

    Hi Tony,

         Please provide the exact error message, the product version and the System information.

    Regards,

    Jairaj

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    Vision-Driven1
    Vision-Driven1Author
    Participant
    March 1, 2013

    In the adobe application manager next to photoshop CS6 it has "Up to date" and it is greyed out, you can't click on install, I tried installing the trial version last week but it didn't complete, now I purchased the monthly version and it is still not allowing me to download I was able to download Indesign.

    Thanks

    Tony Tudda

    CEO

    Visiontech Multi-Media Yearbooks, Inc.

    [private data removed]

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    JairajMike
    JairajMikeCorrect answer
    Participating Frequently
    March 4, 2013

    Hi Tony,

         Run the Cleaner tool to remove all the remnants of the previous installations and re-install Adobe Application Manager. You can download the Cleaner Tool from the below link:

    http://www.adobe.com/support/contact/cscleanertool.html

    Make sure that you select the right options while using Cleaner Tool to uninstall only CS6 and not the previous versions.

    Regards,

    Jairaj

    Translate
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