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V
Vision-Driven1
Participant
March 1, 2013
Answered

I can not install photoshop

  • March 1, 2013
  • 2 replies
  • 1500 views

I can not install photoshop

    This topic has been closed for replies.
    Correct answer JairajMike

    Hi Tony,

         Run the Cleaner tool to remove all the remnants of the previous installations and re-install Adobe Application Manager. You can download the Cleaner Tool from the below link:

    http://www.adobe.com/support/contact/cscleanertool.html

    Make sure that you select the right options while using Cleaner Tool to uninstall only CS6 and not the previous versions.

    Regards,

    Jairaj

    2 replies

    D
    discount175
    Participant
    March 1, 2023

    can someone help me to install and open photoshop

     

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    March 1, 2023

    Can you start at the top and read and reply with the requested information?

    JairajMike
    JairajMike
    Participating Frequently
    March 1, 2013

    Hi Tony,

         Please provide the exact error message, the product version and the System information.

    Regards,

    Jairaj

    V
    Vision-Driven1Author
    Participant
    March 1, 2013

    In the adobe application manager next to photoshop CS6 it has "Up to date" and it is greyed out, you can't click on install, I tried installing the trial version last week but it didn't complete, now I purchased the monthly version and it is still not allowing me to download I was able to download Indesign.

    Thanks

    Tony Tudda

    CEO

    Visiontech Multi-Media Yearbooks, Inc.

    [private data removed]

    JairajMike
    JairajMikeCorrect answer
    Participating Frequently
    March 4, 2013

    Hi Tony,

         Run the Cleaner tool to remove all the remnants of the previous installations and re-install Adobe Application Manager. You can download the Cleaner Tool from the below link:

    http://www.adobe.com/support/contact/cscleanertool.html

    Make sure that you select the right options while using Cleaner Tool to uninstall only CS6 and not the previous versions.

    Regards,

    Jairaj

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