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danielad15614864
Inspiring
October 5, 2015
Answered

I can not install the app

  • October 5, 2015
  • 1 reply
  • 676 views

Hi

here I am with a new problem

I updated my app today

when I try to install the app extension menager does not exist or is damaged

1 image is the creative cloud

2 my extension menager

3 the message when i try to installing the app

help me please!!!!

this is the screeshot

    This topic has been closed for replies.
    Correct answer danielad15614864

    hi jeff

    I solved my problem

    it was to update the credit card after the end of trial

    thank you :-)

    1 reply

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    October 5, 2015

    Danielad15614864 what specific errors do you receive when you install Photoshop Lightroom or Illustrator CC 2015?  You can find details on how to locate and interpret the installation log files at Troubleshoot install issues with log files | CS5, CS5.5, CS6.  You are welcome to update this discussion with any specific errors you discover.

      D
      danielad15614864AuthorCorrect answer
      Inspiring
      October 5, 2015

      hi jeff

      I solved my problem

      it was to update the credit card after the end of trial

      thank you :-)

      Jeffrey_A_Wright
      Jeffrey_A_Wright
      Legend
      October 5, 2015

      Thanks for the update Danielad15614864!

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