I can only install the free apps on Adobe Creative Cloud but I have paid for all the apps

Question

I've just reinstalled Adobe Creative Cloud Desktop on my Mac (Big Sur) with my new subscription with all the apps that i just paid. (I had an account payed by my school before but it endend) so i had to create a new account.

On my Adobe account on Safari it shows me that i can install every apps, but when i go on my account on the Creative Cloud Desktop app i can only install Adobe XD and 2 others free apps.

I've already tried the cleaning app, to check the hosts, to uninstall or repair the app but nothing works. A friend also have the exact same problem on his mac.

I'm trying to fix it for more than 3 hours now...

Thank you

Jeffrey_A_Wright · Answer

Sopher, have you already implemented the solutions listed in https://helpx.adobe.com/mena_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html?  If so, then please verify the computer can access the servers and ports listed in https://helpx.adobe.com/enterprise/kb/network-endpoints.html.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded