I can't activate a new install of Elements 9 on my laptop (after a crash).

Forum|Forum|13 years ago
January 13, 2013
3 replies
612 views

I can't activate a new install of Elements 9 on my laptop (after a rebuild). I have no other installs of this product. If possible, please cancel all activations of Elements 9. Lightroom was activated without a problem since I was able to uninstall it from the laptop.

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Correct answer Jeffrey_A_Wright

If you are receiving a message that you have exceeded the amount of allowable activations for Photoshop Elements 9 then please contact our support team. You can reach our chat support at http://adobe.ly/yxj0t6.

B

BillB1946Author

Participant

I contacted Adobe Support and they quickly resolved my problem.

Jeffrey_A_Wright

Legend

Excellent great to hear that our support team was able to resolve your difficulties regarding activation!

Jeffrey_A_WrightCorrect answer

Legend

If you are receiving a message that you have exceeded the amount of allowable activations for Photoshop Elements 9 then please contact our support team. You can reach our chat support at http://adobe.ly/yxj0t6.

kglad

Community Expert

noone on this forum can deactivate your program(s) for you.

what problem (attach a screenshot if you see an error message) do you have when trying to install elements 9?

S

ShefaliG

Adobe Employee

If you can manage to install your application on the system that the applicaion was previously installed on (and somehow did not de-activate before uninstalling/deleteing) and then deactivate from Help > deactivate on that particular system with your net connected, the de-acivation on the server would happen.

thanks.

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