I can't activate Acrobat in CS6

Forum|Forum|10 years ago
September 16, 2015
2 replies
1049 views

I just reinstalled CS6 on a new PC. I entered the serial number and Photoshop is OK. however, when I run Acrobat I get the screen that says "Design and Web Premium Trial", You can try this product for 7 days.
After I click on "License This Software" I get "Sign In Required" and it says "We will sign you as Adobe ID: myID". I then click on Sign in and I get "Thank You" but after I click on Continue or if I close the window

it takes me back to "Design and Web Premium Trial" window.

How do I activate Acrobat, please?

I use Windows 7 64bit with 16GB of RAM

Dejan

This topic has been closed for replies.

Correct answer Atul_Saini

Hi dekiblue,

I have checked that you have an active Creative Cloud subscription. So, whenever you sign in with your Adobe ID, Creative Cloud overrides the activation of all CS6 products, but not Acrobat X as it isn't a part of Creative Cloud.

You may use Adobe Acrobat Pro DC using Creative Cloud on this machine and it would work fine. In case you wish to use Acrobat X please check the workaround mentioned in:

Mixed licensing considerations - If you have an active Creative Cloud membership and a serial number for Lightroom 6

Atul_SainiCorrect answer

Legend

Hi dekiblue,

I have checked that you have an active Creative Cloud subscription. So, whenever you sign in with your Adobe ID, Creative Cloud overrides the activation of all CS6 products, but not Acrobat X as it isn't a part of Creative Cloud.

You may use Adobe Acrobat Pro DC using Creative Cloud on this machine and it would work fine. In case you wish to use Acrobat X please check the workaround mentioned in:

Mixed licensing considerations - If you have an active Creative Cloud membership and a serial number for Lightroom 6

dekiblueAuthor

Participant

Hi Atul,

Yes, I licensed it without a problem when I created another Adobe ID.

But I'm confused that I can use Acrobat Pro DC on that machine even though I have it activated on another PC. Wouldn't that be conflicting? On how many PC's I can install and USE Acrobat Pro DC if we have only 1 license?

Thanks

Dejan

Ned Murphy

Legend

You can install on as many machines as you like. Of all machines you install on, your license allows you to have two machines with activated (signed in) installations of which only one can be in use for the subscription at a time.