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matt_davis
matt_davis
Participant
August 28, 2014
Question

I can't activate photoshop elements 12

  • August 28, 2014
  • 1 reply
  • 201 views

I've installed Photoshop Elements 12 on my PC (win7, 32-bit) and when I open the program I am directed to a screen requiring me to login to activate.   However, when I try to login, I can't connect.  The error says that I am either offline or my clock is set properly.  Neither of these is true.  

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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 28, 2014

    Sign in, activation, or connection errors | CS5.5 and later

    matt_davis
    matt_davisAuthor
    Participant
    August 28, 2014

    Thanks for that link, I had not seen those diagnostics.  However, everything checked out and I still can't connect.  I've gone down the path of offline activation and the process says that I should be directed to a screen where I can generate a Request Code

    1. Follow the installation or product launch screens until you see a link that says "I cannot connect to the internet" or "Having trouble connecting to the internet". Click the link and follow the instructions on the subsequent screen to initiate offline activation. Instructions there will tell you how to generate a Request Code.

    When I click the link presented after I am unable to connect, there is no option to generate a Request Code.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 28, 2014

    contact adobe support,

    https://helpx.adobe.com/contact.html

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